Why It’s Essential to Unify Communication Between the F&I and Title Departments
Finance and insurance (commonly known as F&I) are the final gatekeepers before an automobile title moves to the title department. Having the right car titling strategy ensures this process is streamlined and quick. But with so many potential solutions out there, how do you know if you’re choosing the right one?
If you already have a system in place for F&I, The Title Girl is available to assist with the process. Trust us. Nobody managing F&I wants to see chargebacks come up. It cuts into their commission and is avoided at all costs.
Instead, car titling consultants are useful to ensure every aspect of the title is processed in the right way. This means managers keep their commission, which is bound to feel much better than encountering a chargeback. But where do you start, and how can The Title Girl Help? Keep reading to find out.
The Largest Source of Problems
We’ve noticed that the biggest disconnect in terms of accuracy occurs when a vehicle deal is pushed from F&I to reach the title clerk. Without the right systematic approach, many small errors can occur. This might seem better than large errors, but over time, the number of errors starts to add up.
One of the issues that can happen in this case is the addition of delays. This can frustrate customers. The dealership could also lose money if the most accurate and correct amount is not charged. Neither of these things should be part of your car titling solutions. When you work to process strategy with The Title Girl, you can be sure they will not be.
We focus on one of the most important but overlooked aspects of car sales transactions. Our focus is ensuring all transactions with customers are effective, quick, and smooth.
There are two methods by which we do this. The first is to offer consulting services and then let you move forward with your team to build a title process that works better for the dealership. The other option is to outsource the title process to us. No matter which you choose, it will increase efficiency for your dealership.
Here’s what to expect if you choose the outsourcing model:
You receive access to RIP so that you can see all deals in real-time.
The TTG customer service department will help your customers and team members.
Our runners, auditors, and title clerks will ensure accuracy and speed up transactions.
We offer temporary tags management to eliminate or reduce late fees.
Going with the partnership model offers these perks:
Receive full utilization, training, and support of RIP to manage the titling process.
Enjoy certified integration with your chosen DMS.
An auditing team will correct and complete the information.
An empowered team for a better customer experience.
How The Title Girl Can Assist
The Title Girl is composed of experienced car titling experts, each of whom has state compliance expertise. We can come in and help unify your communications to the foundation of liens and calculations. It doesn’t matter if you use electronic or paper titles. There’s no reason a dealership should have to calculate or incur chargebacks.
That’s only one of the ways we can help your dealership with issues in the titling process. Our consultations can help you increase your deals timeline, while our proprietary software helps reduce the number of systematic errors that can occur.
Our software, called Registration Impact Portal (RIP), is designed to track each title in real-time using a simple dashboard. By using electronic vehicle registration, it can help your dealership move closer to a paperless environment.
When you choose our software, there’s no need to make big changes to the systems you use. Instead, our software integrates with all of the major dealer management systems, as well as webDEALER. Our ability to customize reports, robust reporting features and an inquiry board can help you avoid unnecessary expenses and analyze productivity.